In case of a retractation, ChiniStore allows the buyer 7 days (article L121-20 of the Consumption Code) to warn us from the reception date of the package. You can contact us by mail at sav(at)chinistore.com or by filling the contact form.
During this period of 7 days, the buyer will be able to request a refund or a product exchange. In the case of an exchange, if the value of the exchanged article is lesser than the value of the new one. The difference will have to be paid by the customer. If the value of the exchanged article is greater than the value of the new one, ChiniStore will reimburse the customer the difference. The Customer is in charge of the return fees of the exchanged product and the delivery fees of the new product, hence the delivery fees will be added to the value of the new product, except that if the return results from a mistake from ChiniStore.
After these 7 days, you will have a standard warranty. In this case, the warranty period is mentioned in the product description and is effective from the date of delivery. The warranty is applicable on defective products, manufacturing defects, latent defects or during crashes in normal use of the device. The Customer is in charge of the return fees and is in charge of the new product’s shipping fees.
The warranty will not be applicable for crashes or damages due to improper use or abnormal use of the device, to firmware upgrade, to modification (electric, electronic…), to theft, to mishandling, to damages caused by transport (see Article 8 - Shipping) or due to an accident.
The refund or exchange can only be processed after the reception and verification of returned product or retracted product. Your return package has to be complete including all documents, accessories, products and a copy of the invoice. An incomplete package will lead to a reimbursement refusal or exchange refusal. Therefore, please pack your products carefully as you will be held responsible for any damages made during the shipping of the returned goods. (see Article 12 - Return of the Product).
Whatever the return reasons, retraction or warranty, products must be returned to the logistics center in China. The exact address will be sent by email.
Find these conditions in the terms and condition of use of ChiniStore at Article 11, Warranty and Right of Retractation.
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